Increase customers satisfaction

With the flexible operation of our experts, more customers can receive quick and accurate consultation. Let’s use professional consulting services through our systematic management systems such as CS training and quality evaluation.

Provide CS statistics

Categorize all inquiries and provide statistical data to reflect customer requirements in shopping mall operations.

The key information of product pages is translated according to the trending of each country.
Translation services in 5 languages (English, Simplified/Traditional Chinese, Japanese, and Vietnamese) helps foreign customers understand product information easily and induce product purchases.

CS from domestic to foreign customers

We carry out localized CS for each country, from phone calls and emails to messengers following trends of each one.
Deliver the same customer experience as local shopping malls with customer service tailored to each country's culture.

Promotion/SNS management

Based on the accumulated data for many years, we can help you from planning promotions campaigns to posting on major SNS channels (Instagram, Facebook, Line, Weibo) with different languages.

Are you under pressure with global expansion?

Let’s use Easy Mall service through Shop-in-Shop, where multiple brands are collected in one store. By contracting with the Cafe24 overseas subsidiary, it is possible to enter the market quickly and relieve the burden of operation.

Do you want to expand the market globally in the best way?

We recommend a single mall service that allows you to execute advertisements within the open market platform and maintain the shopping mall's brand strategy with a single account.